Shipping & Returns
Worldwide Shipping -- Our online store uses International Express Service for all international deliveries.And it takes about 7-15 days to provide discount Products to your door worldwide with none shipping fee. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.We are not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company.
International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by our store.
Your Right of Cancellations
Should you wish to cancel your order, you must email us immediately.Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
Your Right of Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer.
To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date-unworn and contain all the original packaging and labels.We will credit your original method of payment, excluding re-stocking/processing fee and return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
Return Criteria
Product/Service Condition: To be eligible for a refund, the product or service must be in its original, unopened condition. Any signs of use, damage, or alteration may disqualify the return.
Timeframe: Returns must be initiated within 7 days of the purchase date. After this period, we may not be able to process your return.
Proof of Purchase: A valid proof of purchase, such as an order confirmation email or receipt, is required for us to consider your return request.
Reason for Return: We kindly ask you to provide a valid reason for your return request. Common reasons include product defects, incorrect item received, or dissatisfaction with the product or service. Please provide detailed information about the reason for your return.
Refund Methods
Original Payment Method: Whenever possible, we will refund the original payment method used for the purchase. If the payment was made by credit card, the refund will be issued to the same credit card. If the payment was made through an online payment platform, the refund will be processed back to that platform.
Store Credit: In some cases, we may offer store credit instead of a refund. This credit can be used for future purchases on our website. If you prefer this option, please let us know when initiating your return request.
Processing Time: Once your return request is approved, please allow 7 business days for the refund to be processed. The exact time may vary depending on your payment provider.
Return Procedure
Contact Customer Support: To initiate a return, please contact our customer support team. They will guide you through the process and provide you with any necessary instructions.
Return Shipping: In most cases, you will be responsible for the return shipping costs. Please ensure that the product is securely packaged to avoid any damage during transit.
Return Confirmation: Once we receive the returned item and verify its condition, we will send you a confirmation email. At that point, we will proceed with the refund according to the chosen method.
Exceptions
Non-Returnable Items: Certain items may be marked as non-returnable, such as perishable goods or items specifically mentioned as non-returnable on our website. Please carefully review the product description before making a purchase.
Your Right of Exchanges
To exchange a product, you must email us and inform us of the reason. We will then provide you with further instructions. The goods can be exchanged within 8 days of the receipt date provided they are unworn and in the original condition with all the original packaging and labels. When returning an item for an exchange, please ensure that your name, address, phone number and instructions are clearly indicated. All shipping costs associated with the exchange of goods are the responsibility of the consumer.
We strongly recommend that you use traceable shipping, as we will not be responsible for any lost parcels. For overseas orders this process can take up to 30 days.